HelpDesk:

We take care about daily routine processes:

From Password resetting to onboarding & instant guidelines.

Our HelpDesk is integrated into your business, so we have all set to help it works.

We are providing:

• 1st & 2nd Layer Multi language support. (English, Latvian, Russian)
• Phone, email & messengers support.
• User guidance and technical troubleshooting.
• Onboarding & Offboarding.

Via:

• Fixed SLA - 15 min for Critical and 3h for General Services.
• Internal phone system - Call via provided IP Phone to have a direct & encrypted channel.
• Issue Tracking & Reporting.